Our clinical process
Medical care,
step by step.
No shortcuts and no automated approvals — a licensed provider evaluates every intake for medical appropriateness.
- Secure & confidential
- Provider reviewed
Step by Step
The Health Rockit journey
From intake to ongoing care, every stage is transparent — and every prescribing decision belongs to a licensed provider.
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Online Consultation
Complete a secure health intake from your phone or computer. You'll answer questions about your health history, current medications, and goals so a provider has what they need to evaluate you.
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Clinical Review
A licensed provider in your state reviews your health history and may follow up with questions or require a live visit where state law requires it. There are no automated approvals — a clinician evaluates every intake individually.
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Personalized Plan
If determined eligible, you receive a treatment plan tailored to you, including the medication, dosing guidance, and what to watch for.
Note: All prescriptions are subject to provider approval and clinical eligibility criteria. If treatment isn't appropriate, no prescription is issued.
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Delivery & Ongoing Support
Approved prescriptions are filled by a licensed pharmacy and shipped to your door. Message your care team through your secure portal whenever you have questions about your treatment, side effects, or dosing.
What to Expect
Before you begin
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Honest answers matter
Your provider's decision depends on the information you share. Complete, truthful answers about your health history and medications keep your care safe.
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Review takes time by design
A clinician reads every intake. Depending on your state and your answers, you may be asked follow-up questions or scheduled for a live visit before a decision is made.
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Approval is never guaranteed
Not everyone is a candidate — that's the point of medical review. If treatment isn't medically appropriate for you, no prescription is issued.
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Pricing shown before commitment
Pricing is presented during your secure online visit and confirmed only after provider review — there is no charge for medication unless a provider approves your plan.
Our Commitment
Committed to clinical integrity
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Licensed
Our network consists of U.S.-licensed providers and licensed pharmacies.
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Evidence-Based
Treatments are grounded in established clinical data and medical standards.
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Confidential
Your information is used for your care — handled securely and never sold.
Questions
Frequently asked questions
Which states does Health Rockit serve?
Health Rockit serves patients in 47 U.S. states. We do not currently serve California, South Carolina, or New Jersey. Availability depends on provider licensure and may change over time — see our Compliance page for the full list.
Which pharmacy fills my prescription?
Prescriptions are filled by Rush Pharmacy (rushpharmacy.com), a licensed pharmacy partner. You are always free to fill your prescription at any pharmacy of your choice — just contact support and notify your prescribing provider.
Who reviews my medical intake?
Clinical consultations and medical review are provided through LocumTele (locumtele.org), an independent network of licensed physicians and clinicians. A provider licensed in your state reviews every intake before any prescription is issued.
What does the online consultation involve?
You complete a secure online health intake, which typically takes 10–15 minutes. A licensed provider then reviews your health history and goals. Depending on your state and your answers, the provider may message you follow-up questions or require a synchronous (live) visit before making a decision.
How long does shipping take?
After a provider approves your treatment plan, your prescription is sent to the pharmacy, which prepares and ships your medication with tracking. You'll receive your tracking information as soon as your order ships.
What happens if I'm not approved?
Not everyone is a candidate, and that's the point of medical review. If a provider determines treatment isn't medically appropriate for you, no prescription is issued and you are not charged for medication.
What support do I get after I start?
Ongoing care is part of the service. You can message your care team through your secure patient portal with questions about your treatment, side effects, or dosing, and our support team can help with shipping and account questions.
Health Rockit is not for medical emergencies. Telehealth is not appropriate for emergency or urgent care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline).